Contactless Express Check-in / Out
Allow guests which made a booking on either OTA or hotel website to request a pre-check-in. The guests can upload a passport photo and all required information needed for check-in such as an arrival card (TM6). For check-out they can use the mobile app to review their folio and perform an express check-out. Once the hotel checks the guests in they can go to a special line to pick-up the key. If mobile key is also available the guest can go directly to the room.
Notifications & Promotions
Our dashboard is your perfect promotional partner, ensuring notifications are communicated to users in a targeted and timely manner.Notifications are sent out based on your desired schedule and target audience. Brands with multiple locations can take advantage of geolocation base notifications and automatically notify guest once they get near any property with targeted promotions. While guests are in house notifications can be triggered upon check-in, pre-departure and check-out.
No need to visit the front desk the guest can go directly to their assigned room once the front desk operator has checked them in. Unlimited number of keys can be issued when additional guests use the pairing code provided to them via email which is sent upon check-in.
Live Chat & Unified Messaging
Allow customers to communicate on their own devices without having to pick-up the room phone. Staff can reply safely from the comfort of their office or from one centralized location. This will keep the staff safe but can also reduce the cost of needing additional staff onsite.
Fulfillment Request and Staff Ticketing Dashboard
Allow guests to make a request without having to pick up the phone or request an item in person. Staff can also assign tickets and work orders to other team members without having to be in the same location. Guests can also request that their deliveries are contactless as they can communicate via the software and service staff will leave the delivery or room service item at the door and inform the guest.
Allow customers to scan a QR code or use the location branded / OKKAMI app to view menus. Customers can also choose to place an order using the digital menu. Reduce the need for paper in the guest rooms. Guests can view and order from anywhere. Service staff will leave the tray in front of the door and ring / knock to alert the guests.
3rd Party Sellers / Stores Within a Branded App
Allow 3rd parties like tour operators, restaurants, cleaning services, local shops. OKKAMI or the hotel can manage the relationship.
Allow guests to control all room components without having to touch any of the buttons on the wall or the in-room remote control.