Anantara Desaru Coast Resort Partners With OKKAMI To Enhance Guests’ Service Experience Using Their Messagebox Integration

Anantara Desaru Coast Resort integrated with OKKAMI on 12th September 2022 to enhance its mobile hospitality platform by integrating with the hotel’s current PMS and Operational software.  With MessageBox, the hotel staff members can manage all of the guest requests and reply to them directly from the App using a single platform. Depending on the request type, the staff members can escalate and assign issues directly to its respective departments. The guests as well as the staff members can share images and reply directly hence providing a quick and easy response when the issue or request is resolved. During their stay, guests can place in-room service requests, view all the hotel amenities and even book directly from the app with just one click.

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About Hotel 

Offering a range of luxury accommodation nestled in lush tropical gardens, Anantara Desaru Coast Resort & Villas offers a serene escape on golden Malaysian shores. Low-rise buildings and stand-alone villas overlook the gardens, lagoon and ocean, while expansive residences offer families and groups utmost privacy with an infinity pool, full kitchen and chef and butler service. Enjoy the diversions of Desaru Coast, Malaysia’s rising-star resort destination, or relax in coastal tranquility, immersed in authentic Anantara luxury.

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OKKAMI provides a comprehensive hospitality platform which includes IoT smart room controls, guests & staff request management, unified Live Chat platform, and a powerful CRM. Our solution helps partners to enhance revenue centres, streamline operations, and connect with customers. Today, OKKAMI services over 45,000 rooms globally across North America, Europe, and Asia, and includes over 75+ integrations with leading hospitality vendors. OKKAMI also specializes in implementing touchless features such as contactless check-in/out, QR code menus, digital compendium and more.