Centara Grand Hotel Osaka Unveils Transformative Guest Experience with OKKAMI Partnership

In the vibrant heart of Osaka, a new era of guest experience is taking shape at the prestigious Centara Grand Hotel Osaka. Through a visionary partnership with OKKAMI, a pioneer in hospitality technology, the hotel is embarking on a journey to deliver an unparalleled level of service and engagement to its esteemed guests, all within the palm of their hands through the Centara app.

With the power of the Centara app and the OKKAMI integration, guests can now breeze through the check-in process. Pre check-in via the Property Management System (PMS) interface ensures that your stay starts smoothly, eliminating wait times and granting you immediate access to the captivating experiences that await.

With Centara app’s Live Chat feature, powered by the OKKAMI collaboration, your desires, questions, and requests are just a message away from being fulfilled. Whether you’re seeking local recommendations, making room requests, or simply looking to connect, Live Chat ensures your needs are met in real-time, enhancing your stay with personalized attention.

Centara Grand Hotel Osaka embraces modernity with its Digital Store Manager, a feature made possible through the Centara app and OKKAMI synergy. Browse through a curated selection of products and services, from exquisite souvenirs to indulgent spa treatments, all at your fingertips. Effortlessly place orders and have your selections delivered to your doorstep, adding convenience and luxury to your stay.

Dining takes on a new dimension with OKKAMI’s Digital E-Menu feature. Explore a plethora of culinary delights, each dish presented vividly with detailed descriptions.  Centara app, in collaboration with OKKAMI, introduces a comprehensive Request Management Dashboard. Guests preferences and requests are effortlessly managed, ensuring they are attended to promptly. The essence of exceptional hospitality is efficient and proactive service. Centara Grand Hotel Osaka achieves this seamlessly with Staff Ticketing, a dynamic feature that bridges guest requests with the hotel’s operations.

In the captivating realm of Centara Grand Hotel Osaka, the convergence of the Centara app and OKKAMI technology creates a symphony of guest-centric excellence. Whether it’s the seamless Pre Check-In, the personal touch of Live Chat, the convenience of the Digital Store Manager, the culinary journey with Digital E-Menu, the excitement of Notifications and Promotions, or the meticulous service management through Request Dashboard and Staff Ticketing, each feature harmoniously contributes to crafting an unforgettable stay.