Enhancing Customer Experience With Safe And Touchless Services

OKKAMI developed a single property app for Pimalai Resort & Spa to enhance guests’ journey by allowing the hotel to offer various touchless experiences. The hotel’s touchless experience begins prior to guests’ arrival, where guests can get in touch with the hotel and request a pre check-in. While staying at the hotel, food, beverage, and activities can be ordered or booked through the Pimalai hotel app. And finally, prior to leaving the hotel, OKKAMI also integrated ReviewPro to support post stay survey links and allow guests to leave a review.

About Pimalai Resort & Spa

Do you remember the first time you fell in love with nature?At Pimalai, the 900 meters beachfront and 100 acres of paradise will rekindle your love for nature amidst lush tropical forests and the endless Andaman waters.

Discover Koh Lanta’s best kept secret, nestled within the solitude and serenity of surrounding mountains. 

Property Website


OKKAMI provides a comprehensive hospitality platform which includes IoT smart room controls, guests & staff request management, unified Live Chat platform, and a powerful CRM. Our solution helps partners to enhance revenue centres, streamline operations, and connect with customers. Today, OKKAMI services over 45,000 rooms globally across North America, Europe, and Asia, and includes over 75+ integrations with leading hospitality vendors. OKKAMI also specialises in implementing touchless features such as contactless check-in/out, QR code menus, digital compendium and more.