InterContinental Introduces Digital In-Room Services With OKKAMI

At the InterContinental Hayman Island, OKKAMI configured an MDM (mobile device management) service for the property’s in-room iPads. With the MDM service, iPads stationed in the rooms would only display the platform of the hotel. Moreover, another advantage is that updates and upgrades will be remotely pushed from OKKAMI. OKKAMI also interfaced with the property’s existing workflow system, hubOS, where guest requests from OKKAMI would be directed into the hubOS system. Staff members may continue with the existing operational workflow and not feel disrupted by an additional platform.

About Intercontinental

Positioned within the heart of Australia’s Great Barrier Reef, InterContinental Hayman Island Resort is home to an immersive collection of 168 guest rooms, suites and villas. Three distinct wings – Pool, Lagoon and Beach – are artfully intertwined with spectacular swimming pools, panoramic seascapes, and tropical rainforest gardens, while two Hayman Residence’s sit atop the island’s prestigious hilltop.

Property Website


OKKAMI provides a comprehensive hospitality platform which includes IoT smart room controls, guests & staff request management, unified Live Chat platform, and a powerful CRM. Our solution helps partners to enhance revenue centres, streamline operations, and connect with customers. Today, OKKAMI services over 45,000 rooms globally across North America, Europe, and Asia, and includes over 75+ integrations with leading hospitality vendors. OKKAMI also specialises in implementing touchless features such as contactless check-in/out, QR code menus, digital compendium and more.