OKKAMI Automates Check-In Process And Staff Ticketing System For OZO Hotel

As hotels try to manage operations through a reduced staff count, digital back-of-house solutions have become increasingly relevant. OZO Pattaya went live with the OKKAMI platform on March 20th, 2022 to enhance their pre-check-in process and manage all of their operations via the OKKAMI staff ticketing system. The pre-check-in feature provides a seamless experience for the guest by eliminating the hassle of waiting in line at the front desk and helping the hotel save time and resources. Also, within the Onyx Rewards app, the staff ticketing system facilitates internal operations as the hotel staff can open, assign, track, monitor, and escalate tickets if requests go unnoticed after a set period of time. Under limited staff, this ensures that no request goes unattended and helps the OZO team to respond to guest inquiries in real-time.

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About OZO Pattaya

Discover simplicity with a twist, a lively locale and sublime sleep at OZO North Pattaya. Situated at the north end of Pattaya Bay, we are just a short hop to Terminal 21 Shopping Mall, restaurants and vibrant street-side stalls. In town on business? OZO’s prime location gives you easy access to industrial estates, Laem Chabang Port, Suvarnabhumi International Airport, and U-Tapao Airport.

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OKKAMI provides a comprehensive hospitality platform which includes IoT smart room controls, guests & staff request management, unified Live Chat platform, and a powerful CRM. Our solution helps partners to enhance revenue centres, streamline operations, and connect with customers. Today, OKKAMI services over 45,000 rooms globally across North America, Europe, and Asia, and includes over 75+ integrations with leading hospitality vendors. OKKAMI also specialises in implementing touchless features such as contactless check-in/out, QR code menus, digital compendium and more.