OKKAMI Digitizes Guest Satisfaction

Covid-19 pandemic definitely affected the hospitality industry the most. Most of the hotels were finding solutions to attract guests back as soon as the pandemic end so, Onyx hospitality went a step beyond and thought about the whole guest journey. Onyx hospitality went live with OKKAMI’s ReviewPro on 20th March 2022. Making amendments to the guest journey they also ensured that after their stay, guests were fully satisfied and would have a reason to return. As Amari Koh Samui gets onboarded into the app, they will be able to send a post stay survey with OKKAMI’s integration with ReviewPro prior to guests checking out. After checking out, the hotel is still able to stay in touch with guests through OKKAMI’s unified live chat solution as well.

About Amari Koh Samui

​​Located along the peaceful shore of North Chaweng, Amari Koh Samui – SHA Extra Plus offers guests rooms inspired by contemporary Thai designs in a tropical garden setting. With two swimming pools, a fitness center, and spa, there is always something new to try at this beachfront resort. Guests can choose from three different wings, with stylish, air-conditioned rooms equipped with a well-stocked minibar, electric kettle and outdoor seating area on a private balcony or terrace. The en suite bathroom features a hair dryer, premium amenities and a separate bath or shower.

Property Website


OKKAMI provides a comprehensive hospitality platform which includes IoT smart room controls, guests & staff request management, unified Live Chat platform, and a powerful CRM. Our solution helps partners to enhance revenue centres, streamline operations, and connect with customers. Today, OKKAMI services over 45,000 rooms globally across North America, Europe, and Asia, and includes over 75+ integrations with leading hospitality vendors. OKKAMI also specialises in implementing touchless features such as contactless check-in/out, QR code menus, digital compendium, and more.