Elevate Your Pre Check-In Experience with Improved Matching!

OKKAMI has recently introduced new updates to its Pre-Check-In feature in order to offer a smoother experience to the primary guests. As part of this update, guests’ email address and/or direct booking number will be cross-checked with the PMS (Property Management System) to retrieve their information and pre-populate the pre check-in form. Any changes made by the primary guest during the pre check-in process will be automatically synced with the PMS, whereas only the accompanying guests will be able to modify their own details.

On the OTA (Online Travel Agency) side, the primary guests will have the option to edit their email address, but no other changes will be allowed. Conversely, accompanying guests will be able to modify their personal information and profiles, thereby providing a more customized and personalized experience. OKKAMI is excited to announce these updates, and believes that they will significantly improve the pre-check-in process for all guests. With these changes, OKKAMI is confident that guests will enjoy a hassle-free and efficient pre-check-in experience, setting the stage for an unforgettable and pleasant stay.


OKKAMI provides a comprehensive hospitality platform which includes IoT smart room controls, guests & staff request management, unified Live Chat platform, and a powerful CRM. Our solution helps partners to enhance revenue centres, streamline operations, and connect with customers. Today, OKKAMI services over 45,000 rooms globally across North America, Europe, and Asia, and includes over 75+ integrations with leading hospitality vendors. OKKAMI also specializes in implementing touchless features such as contactless check-in/out, QR code menus, digital compendium and more.