OKKAMI Introduces Instagram Live Chat Feature

OKKAMI’s most requested customer engagement channel is now live. As of July 1st, hotel groups can now connect their properties Instagram account to their existing live chat dashboard with OKKAMI. According to the statistics, there were 1.21 billion monthly active users of Instagram in 2021, with that number expected to cross 1.44 billion monthly active users by 2025, which would account for 31.2 percent of global internet users. This means that when it comes to booking a destination, images of hotel and resort activities and different cuisines will definitely help earn more likes and will have a major influence on where people want to visit.

With OKKAMI’s Instagram live chat feature your hotel staff has the potential to reach more audiences and travelers around the world; the 24/7 Live chat feature will enhance your guests experience by providing quick responses to any of their questions and giving the hotel more opportunities to communicate with future guests. OKKAMI’s built-in translation feature will also help the hotel to communicate in your guest’s language and make sure that no enquiries are lost. This will not only lead your hotel to reach out globally but will help to drive more sales and bookings.

OKKAMI’s Instagram live chat feature can also help the staff members to understand the guest’s preferences and recommend special booking promotions, food ordering, personalized offers and much more. With the OKKAMI integration, the hotel staff can customize automated chat responses and build a product carousel to showcase all of the amenities and services your property has to offer. By providing guests with a personalized experience, guests are likely to book directly with your hotel, thus boosting brand identity and loyalty.

Using a single dashboard integration, the hotel can go from serving just one guest to serving a million in an instant, saving time, money and resources. Using OKKAMI’s dashboard tool the hotels can plug into other social media chat accounts under one unique channel, allowing hotel staff to manage and view all accounts and chat enquiries. After all, 48% of customers would rather connect via live chat than any other form of contact.

OKKAMI’s Instagram live chat is the perfect feature for hotels to stand out and reach on a global scale. Get in touch with us to integrate your Instagram account and explore other contactless features like online check-in/out, in-room dining, service bookings, mobile key, room control, staff ticketing systems and much more.