Streamlining Hotel Operations and Enhancing Guest Experience: The Partnership between Aleenta Chiang Mai Resort and OKKAMI

Aleenta Chiang Mai Resort has partnered with OKKAMI to offer a seamless and contactless guest experience. The use of the OKKAMI app allows for a variety of convenient features that enhance the guest experience and make their stay as easy and enjoyable as possible.

One of the key benefits of the OKKAMI app is the live chat enhancement. This feature allows guests to contact the hotel and view the available facilities directly from their personal chat channel. It also enables them to make direct bookings without the need for a phone call or any other intermediary. 

Additionally, the app’s digital store services allow guests to explore and book services, such as spa treatments or room services, without the need to call and wait for confirmation.

For guests who don’t have the app, they can simply scan a QR code to access room service facilities and cuisines. The app also allows guests to place service requests directly, keep track of their orders and chat directly with staff members.

The OKKAMI dashboard ensures that promotions are communicated to users in a targeted and timely manner. Targeting customers based on their chat channels and other platforms, Aleenta Chiang Mai Resort can send messages by guest status, room number, room type, and location.

The OKKAMI dashboard is also a powerful tool for staff members to view all the requests on a single platform. It allows staff to assign tickets and keep track of them, ensuring that requests are handled efficiently and effectively.

In conclusion, the partnership between Aleenta Chiang Mai Resort and OKKAMI offers an array of benefits to guests. The app provides a convenient and secure way for guests to manage their stay, while also enhancing the efficiency of staff members. The OKKAMI dashboard allows for better management of guest requests and communication, creating a more personalized and trusting relationship with guests. Overall, the OKKAMI platform is an excellent addition to Aleenta Chiang Mai Resort’s services, which is sure to improve the guest experience and make their stay as enjoyable as possible.

Hotel website

About Hotel 

Aleenta Retreat Chiang Mai is a new 5 Star Luxury Property by AKARYN Hotel Group.  It’s nestled under the foothill amongst shaded woods and just a stone throw from the city.  The Resort – Retreat offers a spacious selection of suites and 1 and 2 bedroom pool villas and a spectacular 4 bedroom golden teak wood residence with period furnishing and private pool.  Highlights include an expansive open air restaurant enveloping the reflection pool and courtyard, upstairs tea room and piano bar, spa and wellness center, library and art gallery in reclaimed golden teak wood period structures.  Aleenta Retreat Chiang Mai features the Ayurah Wellness which offers world class holistic wellness retreats, mindfulness meditation, and tailor made programs as well as wellness cuisine and vegetarian options. Complimentary wellness classes are available for all staying guests.


OKKAMI provides a comprehensive hospitality platform which includes IoT smart room controls, guests & staff request management, unified Live Chat platform, and a powerful CRM. Our solution helps partners to enhance revenue centres, streamline operations, and connect with customers. Today, OKKAMI services over 45,000 rooms globally across North America, Europe, and Asia, and includes over 75+ integrations with leading hospitality vendors. OKKAMI also specializes in implementing touchless features such as contactless check-in/out, QR code menus, digital compendium and more.