Avani Gaborone Partners With OKKAMI To Upgrade Their Guest Experience Brand-Wide

Avani Gaborne chooses OKKAMI to enhance their guest experience by engaging and interacting with their guests in real-time and went live on 8th August 2022. With the new App in place, contactless service will become a core piece of the guest experience. Before guests arrive, they can communicate directly with the hotel using the integrated live chat, access in-room dining services, make a spa reservation and explore all the amenities available at the property. Contactless dining and service requests will also be available for the guests throughout their stay, ensuring guests get exactly what they need without any unnecessary staff contact. With the Avani App, the hotel staff is also able to customize automated chat responses and build a product carousel to showcase all of the amenities and services the property has to offer. By providing guests with a personalized experience, guests are likely to book directly with your hotel, thus boosting brand identity and loyalty.

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About Hotel

Avani Gaborone Resort & Casino is easily accessible by car. The city’s Sir Seretse Khama International Airport is situated 15 km from the resort, with complimentary shuttle service to and from the airport. Taxis are readily available should you wish to get out and about in the city.Find yourself in the heart of Botswana’s capital, with access to all the city action, nearby wildlife and plenty of fun on site. 199 rooms and suites with central location in Gaborone. Contains on-site casino, A stone’s throw from Gaborone Golf Club and a short drive from Gaborone Game Reserve.

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OKKAMI provides a comprehensive hospitality platform which includes IoT smart room controls, guests & staff request management, unified Live Chat platform, and a powerful CRM. Our solution helps partners to enhance revenue centres, streamline operations, and connect with customers. Today, OKKAMI services over 45,000 rooms globally across North America, Europe, and Asia, and includes over 75+ integrations with leading hospitality vendors. OKKAMI also specializes in implementing touchless features such as contactless check-in/out, QR code menus, digital compendium and more.