Enhancing Guest Experience: How the Holiday Inn Auckland Airport and OKKAMI Partnership Revolutionizes Hotel Services through a Customized App

Holiday Inn Auckland Airport has partnered with OKKAMI to develop a customized white label app for their guests. The app is available to download directly from the App Store or Google Play Store, making it simple for guests to use on their smartphones. Guests can chat with the hotel staff in real-time using their preferred social media channels, such as WhatsApp or SMS, as OKKAMI has integrated these communication methods.

The app also enables guests to fill in all their details and complete the verification process, giving them instant access to their room using the digital mobile key. OKKAMI has partnered with Dormakaba, a third-party vendor, to offer contactless services to hotel guests.

Once guests have checked in, they can log in to the app and explore all the services and facilities that the hotel has to offer. This includes room service, spa treatments, sports activities, tours, and more, all available to book at the touch of a button with details and prices listed. The Windcave payment gateway ensures a seamless and hassle-free payment process for guests. They can even view their order history and stay expenses, and pay bills directly within the app with a secure platform.

Accompanying guests can scan a QR code to enjoy in-room dining and food services, and guests can request in-room services like housekeeping or extra pillows directly through the app. All guest details and post-stay order history can be viewed by staff members as the app is integrated with OKKAMI’s PMS Opera system. This allows staff members to target personalized promotions to specific guests.

With the backend request management dashboard, hotel staff can manage all incoming requests from guests, assign tasks and update request statuses, all from one convenient platform. The Holiday Inn Auckland Airport and OKKAMI partnership has revolutionized the hotel experience, offering guests easy and secure access to services and facilities, and providing staff members with streamlined tools to manage guest requests efficiently.

About Dormakaba

Dormakaba Service provides a tailored, local resource for the service and maintenance of all Dormakaba and other brands of automatic and manual doors, frames and hardware, and all accessories. When you contact dormakaba Service, you will speak to someone who is knowledgeable and can offer expert advice. High quality service is important – which is why our service technicians are factory trained, American Association of Automatic Door Manufacturers (AAADM) certified and committed to the highest level of customer service.

About Windcave

Windcave facilitates seamless ecommerce, retail and unattended transactions for customers around the world. Certified with all the major credit card schemes and PCI DSS compliant, they provide innovative end-to-end payment solutions ensuring your transactions are safe, smooth and secure.

Hotel Website

About Hotel 

Holiday Inn Auckland Airport is here to make this your most memorable Summer yet. Whether you need the flexibility to change or cancel your booking up until the day of your arrival or want to save more by booking in advance or staying longer, the most memorable Summer yet is on the horizon with our great deals. 

Whether you choose a standard room or a suite, our rooms have been carefully designed with you in mind. We understand the needs of the modern traveler so each room has everything you’ll need to make you feel at home and have a great night sleep.

Enjoy the Holiday Inn hallmarks, including your choice of soft or firm pillows, plush mattress toppers and massage option showerhead. Keep entertained with Sky TV channels from your flat screen TV and stay connected with multi-device high-speed wireless internet, right from the comfort of your hotel room.


OKKAMI provides a comprehensive hospitality platform which includes IoT smart room controls, guests & staff request management, unified Live Chat platform, and a powerful CRM. Our solution helps partners to enhance revenue centres, streamline operations, and connect with customers. Today, OKKAMI services over 45,000 rooms globally across North America, Europe, and Asia, and includes over 75+ integrations with leading hospitality vendors. OKKAMI also specializes in implementing touchless features such as contactless check-in/out, QR code menus, digital compendium and more.