Ibis Erawan Chooses OKKAMI’s Live Chat Feature To Boost Their Customer Satisfaction
Ibis Erawan, a 7 hotel group based in Thailand, has chosen OKKAMI to manage all of the incoming guest communication from different social media channels in one unique place. One of the key challenges from the hotel was managing different social media platform conversations, and the unified OKKAMI dashboard was a perfect solution for the group. The guests can chat using their preferred channel and the hotel staff can provide immediate response, share google map locations, send direct promotions and booking links.
About ibis Erawan
ibis – one of the world’s leading economy hotel brands, offers consistent quality accommodation and services in all its hotels, for the best local value. ibis hotels prove the contrary by offering their guests well-being at the best price. Fully-equipped rooms, innovative bedding and 24-hour reception services. Because right next door and all over the world, there is always an ibis hotel to welcome you. We look after every detail to make you feel at home.
OKKAMI provides a comprehensive hospitality platform which includes IoT smart room controls, guests & staff request management, unified Live Chat platform, and a powerful CRM. Our solution helps partners to enhance revenue centres, streamline operations, and connect with customers. Today, OKKAMI services over 45,000 rooms globally across North America, Europe, and Asia, and includes over 75+ integrations with leading hospitality vendors. OKKAMI also specializes in implementing touchless features such as contactless check-in/out, QR code menus, digital compendium and more.