Improve your hotel, resort or condominium customer service experience with OKKAMI
Hotels, Resorts and Condominiums are turning to OKKAMI to help provide consistent customer experiences worthy of their luxury brands.
The OKKAMI Solution
OKKAMI is enterprise software used for end-to-end customer management, from the moment of booking to even after the guest has checked-out. The guest experience software supports many languages so the property can offer customer services in the guests local language. Now every single enquiry is handled efficiently and prioritised where needed. For the guest, it is a seamless experience. As a result the property can scale their customer service and language offerings based on guest requirements.
WeChat is suitable for guests from China, who can log enquiries and communicate with customer service agents through the ever-popular social media platform. There is also an integrated Live Chat application which provides another in-demand customer communication channel. Other chat channels are Line, WhatsApp, FaceBook Messenger, Telegram and Viber.
OKKAMI is a digital guest engagement solution that is built specifically for the hospitality industry. It provides guests with contactless express check-ins and check-outs and room controls that enable them to control all room components without having to touch any buttons on the wall. OKKAMI offers hotel owners four unique pricing plans to choose from including the Starter, Essentials, Essentials Plus, and Pro packages.
If you are interested in finding out more about our guest engagement software, contact OKKAMI today for a demo.