Avani Muscat Introduces OKKAMI’s Live Chat Feature To Enhance Guests Experience

Avani Muscat recently joined the Avani App to provide a solution to engage and interact with their guests in real-time. OKKAMI consolidated all of the hotel’s official chat channels into a single dashboard with the newest addition of WhatsApp. The dashboard also provides to the hotel staff historical access to all previous conversations and insights on how potential guests have interacted with the team. The data collected can help staff members to understand the guest’s preferences and recommend special booking promotions, food ordering, personalized offers and much more. Under limited staff, the unified dashboard definitely helped the Avani team to respond to guests enquiries from anywhere, anytime.

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About Avani Muscat

Stay in Oman with Avani Muscat, the freshest hotel in Seeb. Let us introduce you to the old and new of Oman’s most exciting city. Relax and recharge, shop and soak, explore and enjoy. We’re here to provide the perfect blend of comfort and adventure unparalleled to alcohol-free hotels in Muscat. Let us take care of every detail to give you a smooth and memorable stay. There are 161 hotel guest rooms and suites, 45 serviced apartments with Courtyard swimming pool and patio lounge.

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OKKAMI provides a comprehensive hospitality platform which includes IoT smart room controls, guests & staff request management, unified Live Chat platform, and a powerful CRM. Our solution helps partners to enhance revenue centres, streamline operations, and connect with customers. Today, OKKAMI services over 45,000 rooms globally across North America, Europe, and Asia, and includes over 75+ integrations with leading hospitality vendors. OKKAMI also specializes in implementing touchless features such as contactless check-in/out, QR code menus, digital compendium and more.