Oriental Residence Bangkok Partners With OKKAMI To Bring Contactless Communication To The Next Level Through “Facebook & Line” Live Chat Feature

Oriental Residence Bangkok partners with OKKAMI on 8th March 2022 to provide a solution to engage and interact with their guests in real-time. OKKAMI consolidated all of the hotel’s official chat channels (Facebook Messenger, LINE)  into a single dashboard. The dashboard also provides to the hotel staff historical access to all previous conversations and insights on how potential guests have interacted with the team. The data collected can help staff members to understand the guest’s preferences and recommend special booking promotions, food ordering, personalized offers and much more. Guests can use the live chat to communicate directly with the hotel staff and place room service orders, book their favorite activities and access all of the hotel information.

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About Hotel: 

Oriental Residence Bangkok – a sanctuary of timeless sophistication with tradition redefined, where the beauty from yesterday is made relevant for today’s travelers through crafted experiences and meticulous detail.An evolving time capsule bridging the East and the West, Oriental Residence offers distinctive serviced residences in the city’s most notable embassy and shopping district, paired with understated luxurious décor, a modern French café and excellent facilities. At the heart, our all-suite property combines Oriental living wisdom with nature passed down through generations and the modern day comforts from the West depicting a traditional yet contemporary style of fine living

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OKKAMI provides a comprehensive hospitality platform which includes IoT smart room controls, guests & staff request management, unified Live Chat platform, and a powerful CRM. Our solution helps partners to enhance revenue centres, streamline operations, and connect with customers. Today, OKKAMI services over 45,000 rooms globally across North America, Europe, and Asia, and includes over 75+ integrations with leading hospitality vendors. OKKAMI also specializes in implementing touchless features such as contactless check-in/out, QR code menus, digital compendium and more.