Seamless Pre-Check-In Experience: OKKAMI and Windcave Revolutionize Guest Convenience and Security
In the ever-evolving landscape of hospitality, where guest experience is paramount, OKKAMI, a leading hotel management software platform, has joined forces with Windcave, a PCI-certified payment gateway, to introduce a groundbreaking pre-check-in process. This innovative solution reshapes the way guests interact with hotels, enhancing efficiency, convenience, and security.
The Seamless Pre-Check-In Experience
Guests can now pre-authorize their credit cards with zero charges, utilizing OKKAMI’s integration with Windcave via the hotel app. This feature can be activated up to 48 hours before their scheduled arrival or even during the check-in process, providing unparalleled flexibility and convenience. When guests opt for pre-check-in, OKKAMI swiftly sends a pre-authorization request to Windcave, where credit card details are meticulously verified.
Here’s the game-changing part: no funds are charged during this process. Instead, a temporary hold is placed on the guest’s card for the room rate and any potential charges, ensuring ample funds availability. This not only minimizes the risk of no-shows and fraudulent activities for hotels but also guarantees a hassle-free check-in experience for guests. They can bypass the often time-consuming front desk queues, saving valuable moments of their stay.
The Power of Tokenized Card Details
But that’s not all. The integration doesn’t just stop at efficient pre-check-ins. Tokenized card details are securely stored directly into the Property Management System (PMS). This advancement enables express checkout, a feature every guest cherishes. To enable this service, hotels need Opera OPI, ensuring a seamless end-to-end guest experience.
Contactless Excellence: The Mobile Key Advantage
Furthermore, for hotels equipped with mobile key functionality, OKKAMI offers a fully contactless service. Guests can navigate their entire stay without any physical interactions, enhancing both safety and convenience. With this feature, the entire guest journey becomes digital, from check-in to check-out.
Security and Innovation Hand in Hand
OKKAMI and Windcave prioritize guest data security. Utilizing cutting-edge technologies, they guarantee the safe transmission and storage of credit card information. Windcave’s PCI certification underscores their unwavering commitment to safeguarding guests’ financial details, providing a secure and efficient pre-check-in solution for a seamless hotel experience.
In summary, this collaboration between OKKAMI and Windcave stands as a testament to the evolving landscape of hospitality. By merging security, convenience, and innovation, they have ushered in a new era of streamlined pre-check-ins, ensuring guests’ journeys begin and end with utmost ease. Hotels embracing this technology not only enhance their operational efficiency but also elevate the guest experience, making it a win-win for both parties. Embrace the future of hospitality with OKKAMI’s pioneering pre-check-in process!
OKKAMI provides a comprehensive hospitality platform which includes IoT smart room controls, guests & staff request management, unified Live Chat platform, and a powerful CRM. Our solution helps partners to enhance revenue centres, streamline operations, and connect with customers. Today, OKKAMI services over 45,000 rooms globally across North America, Europe, and Asia, and includes over 75+ integrations with leading hospitality vendors. OKKAMI also specializes in implementing touchless features such as contactless check-in/out, QR code menus, digital compendium and more.