Live Chat Essentials
Allow customers to communicate on their own devices without having to pick-up the room phone. Staff can reply safely from the comfort of their office or from one centralized location. This will keep the staff safe but can also reduce the cost of needing additional staff onsite.
Digital Store Mananger
Let guests browse what you have to offer in the palm of their hands. Whether it’s placing a room service order, viewing restaurant dining options, complete spa services or requesting items from your internal retail store, guests have instant access to this information.
Changing items and updating prices is easily done through the OKKAMI CMS.
Allow customers to scan a QR code or use the location branded / OKKAMI app to view menus. Customers can also choose to place an order using the digital menu. Reduce the need for paper in the guest rooms. Guests can view and order from anywhere. Service staff will leave the tray in front of the door and ring / knock to alert the guests.
Notifications & Promotions
Keeping track of which guests have stayed onsite on a daily basis and provide properties will tools to send notifications on outbreaks during their stay. In case of a reported infection OKKAMI will provide tools to send out alerts to guests via, app, email and messaging channels alerting them that during the dates they stayed another guest was diagnosed with COVID-19.
Request Management Dashboard
One location for all departments to check the current status of request and make assignments to other staff members. Leading to optimized team collaboration.
Team members can upload images and add additional comments to each Guests request or staff work order.