Task Ticketing

Being able to efficiently manage staff workflow assignments is crucial in any organization and even more so in hospitality when tasks are time sensitive.

Staff Workflow Assignments

Staff can open tickets on behalf of guests to other colleagues. Each ticket opened by a staff member can include images and full descriptions of what needs to be attended to.

Tickets can range from engineering, housekeeping, concierge and F&B staff. Tickets are routed according to hotel’s operations workflow and can be updated at anytime. Use the powerful configurator to set 3 levels of escalations based on tickets set to received and in-progress.

Access all staff tickets, guests requests and F&B orders on one single dashboard. Requests can also be filtered quickly and efficiently by role and status.

Guest Request Dashboard

Fulfilled requests equals happy guests. View fulfillment requests, manage orders and guest service requests.
  • Track room service orders
  • Track service request like pickup my bags, valet, fix-it, turn down service
  • Track laundry and dry-cleaning orders
  • Hotel employees can check the status on a desktop or mobile device
  • Guest receive automatic replies based on order status
  • Viewing of request can be restricted by department and employee role type
  • Search and filter by request type, guest name or room number
  • Guests can make orders/request while they’re at the hotel or away as long as they are checked in and authenticated to their room
  • Restrict access by role and user type at the property

Interested? Let's get in touch!

OKKAMI is a fully packed management software application for any organization in the hospitality industry.
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