Staff Workflow Assignments
Staff can open tickets on behalf of guests to other colleagues. Each ticket opened by a staff member can include images and full descriptions of what needs to be attended to.
Tickets can range from engineering, housekeeping, concierge and F&B staff. Tickets are routed according to hotel’s operations workflow and can be updated at anytime. Use the powerful configurator to set 3 levels of escalations based on tickets set to received and in-progress.
Access all staff tickets, guests requests and F&B orders on one single dashboard. Requests can also be filtered quickly and efficiently by role and status.