Being able to efficiently manage staff workflow assignments is crucial in any organization and even more so in hospitality when tasks are time sensitive.
Staff Workflow Assignments
Staff can open tickets on behalf of guests to other colleagues. Each ticket opened by a staff member can include images and full descriptions of what needs to be attended to.
Tickets can range from engineering, housekeeping, concierge and F&B staff. Tickets are routed according to hotel’s operations workflow and can be updated at anytime. Use the powerful configurator to set 3 levels of escalations based on tickets set to received and in-progress.
Access all staff tickets, guests requests and F&B orders on one single dashboard. Requests can also be filtered quickly and efficiently by role and status.