Global Hotel Occupancy Surpasses 2019 Levels – Capture lost revenue with Pre-Checkin from OKKAMI guest engagement
As current global hotel occupancy surpasses 2019 levels for the first time since the COVID pandemic started. Maximize property revenue by giving guests the ability to check-in by submitting their personal details, before arrival along with marketing consents and digital signature. All the data is automatically updated in the PMS.
Express check in (also known as Pre Check-in, Mobile Check-in or Contactless Check-in) enables guests to check themselves into rooms, without having to visit the front desk. Guests often access this through their mobile phones.
Traditional check-ins usually result in multiple contact points with the hotel staff throughout the check-in and check-out process. This can be a time consuming process for guests, causing it to be less than appealing.
Add to this, guests now actively seek to maintain social distancing in hotel lobbies or at the front desk. In the pandemic or the post-pandemic recovery situation, frequently, guests opt for express check in solutions at hotels to avoid crowds.
Optimise the check-in for your guests and staff
Guests can access the online check-in using a link they will receive by email, totally customised with the hotel branding. Prior to their arrival, guests can also indicate their preferences or request services, such as an airport transfer or a table reservation at the restaurant.
The hotel team is notified about the guest preferences and requests.
Offer a paperless check-in also at the Reception
Allow guests arriving at reception to complete their check-in information, signature and consent on a Tablet. Alternatively, invite them to scan a unique QR code and complete the process on their own smartphone if they prefer.
Once check-in is complete, all data is updated in the PMS which avoids paper printing.
The Advantages of Multiplatform and App Pre Check-in (Express Check-in)
Get to know your guests regardless of the booking channel they have used. Thanks to the flexible Pre Check-in (Express Check-in) module from OKKAMI which is available in either Web or App version. The guest will now be able to submit all of their registration information to your hotel with one click. This feature is a must for every hotel as it significantly speeds up the check-in process upon their arrival.
By having all the information of the guest prior to their arrival (even though the booking was made through OTA’s or tour operator), property and brand can start building up guest’s loyalty even before they have arrived.
The OKKAMI Pre Check-in (Express Check-in) platform also allows the property to offer complementary products with the stay at the hotel, so that the guests can plan their holidays in detail before their arrival. Take this opportunity to increase your revenues of each booking, offering upsell products to the guests prior to their stay.
- Speed up and economize the front-desk processes
- Improve guest experience and satisfaction at the hotel
- Receive guest profile information prior to arrival
- Increased hotel revenue with an intelligent upsell tools
As a result of being able to collect guest preference prior to arrival. The hotel or property staff can now offer personalized services and upsell options directly to the guest arrival.